Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Skill Group Reports

entskg29: Enterprise Skill Group Logout Real Time Report

entskg29: Enterprise Skill Group Logout Real Time Report

The enterprise skill group in which the agent resides.
Derived from: Enterprise_Skill_Group.EnterpriseName 

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

The last and first name of the agent.
Derived from:Person.LastName + ' ' + Person.FirstName

Title

The name you give it when you save the report.

Subject

A table listing all the agents currently logged out of the 

selected enterprise skill group(s) 
This report displays the same data as the Perskg29 report, 

except that this report is first organized by enterprise skill 

group rather than by media.
Note: If an agent is a member of an enterprise skill group, 

then the agent will be considered logged into each member 

peripheral skill group. Therefore, one agent logged into one 

enterprise skill group composed of five peripheral skill 

groups will show up as 5 agents.

Purpose

To list all the agents currently logged out of an enterprise 

skill group(s). 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By enterprise skill group, then by skill group, and then by 

agent within the skill group.

Drilldowns available

No

Schema database 

tables

Enterprise_Skill_Group

Skill_Group

Agent

Skill_Group_Member

Agent_Skill_Group_Real_Time