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Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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ICM WebView Online Help
Working with Reports
Save report data
 
You can save a report as a report definition, and use it again as a template for 
other reports. 
Note: To save the data stored in a report, use the Export Report feature to 
export the report data to various formats for use in other applications. You can also 
open the report in a new window and use your browser's Save As feature to save 
the report data.
To save a report as a report definition 
Step 1
On an open report window, select the Save Report Definition menu option.  The 
Save Current Report page appears. 
Step 2
Enter a name and optional description for the report.
Step 3
From the Security pull-down menu, select either Shared or Private. If you select 
Shared, all WebView users can access the report. If you select Private, only you can 
access the report.
Step 4
Check the Make this report a favorite checkbox if you want to add this report to 
the Favorites list.
Step 5
Click the Save Report button. A message appears, indicating that your report was 
successfully saved.  The report now appears in the appropriate Saved Reports list. 
Save report data
To save the data stored in a report, open the report in a new window and use your 
browser's Save As feature. Refer to the browser's help for more information. 
You can also use the Export Report feature to export report data to various 
formats for use in other applications.
Run reports from saved report definitions
From the WebView Reporting main menu, you can select to run reports by using a 
previously defined report definitions as templates. You can run multiple reports at 
the same time. Each report opens in a separate window. 
To run reports from saved report definitions
Step 1
From the main WebView Reporting window, select a report category. Select a 
sub-category if necessary.
Step 2
Click Saved Reports. A page listing all associated report definitions opens. 
Step 3
Click the checkbox next to each report definition that you want to run.
Step 4
Click Run. The report opens in a new window. If you run multiple reports, each 
report opens in a separate window.