Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Skill Group Reports

perskg28: Peripheral Skill Group Real Time All Fields Report

perskg28: Peripheral Skill Group Real Time All Fields Report

The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The date and time of the selected row's data in MM/DD/YYYY (month, day, 

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime

The number of agents that are currently logged into the skill group. This count 

is updated each time an agent logs on and each time an agent logs off. 
Derived from: Skill_Group_Real_Time.LoggedOn

Title

The name you give it when you save the report.

Subject

A table of the selected peripheral skill group(s) listing all the 

available skill-group real-time report data. 

Purpose

To show all the available peripheral skill-group real-time data 

in the Skill_Group_Real_Time database table so that you can 

select which data you want for a customized peripheral 

skill-group real-time report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time

Default sort order

By skill group and then by date and time

Drilldowns available

No

Schema database 

tables

Skill_Group

Skill_Group_Real_Time