Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Skill Group Reports

perskg27: Peripheral Skill Group Historical All Fields Report

The total of all fields for each skill group.

The total of all fields for each media routing domain.

The total of all fields for all skill groups for each peripheral.

perskg27: Peripheral Skill Group Historical All Fields Report

Title

The name you give it when you save the report.

Subject

A table of the selected Peripheral Skill Group(s) listing all the 

available skill-group historical report data for the selected 

interval.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available peripheral skill-group historical 

report data in the Skill_Group_Half_Hour database table so 

that you can select which data you want for a customized 

peripheral skill-group historical report
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical 

Default sort order

By skill group

Drilldowns available

No

Schema database 

tables

Skill Group

Skill_Group_Half_Hour