Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

ICM WebView Online Help 

About IPCC Reports

Trunk Group for IP-IVR Reports

Trunk Group for IP-IVR Reports

The trunk group IP-IVR templates are applicable for service control IVRs. They 

show how busy IVR ports are so you can ascertain if more ports are needed to 

adequately run the Contact Center. 
IVR ports have to be put into a trunk group in order to route calls to them. The 

Service Control protocol returns the number of ports and its status to ICM, so that 

ICM can report on them. Each Trunk Group represents one IVR platform (machine). 

A network trunk group is a set of IVRs. 

real-time table

All the available trunk real-time report 

data in the Trunk_Group_Real_Time 

database table

historical table

All the available trunk historical report 

data in the Trunk_Group_Half_Hour 

database table

real-time bar 

graph

The number of seconds that all IVR ports 

in the selected IVR group have been busy 

for the current half-hour interval

real-time bar 

graph

The number of IVR ports in the selected 

IVR group that are idle and the number 

of IVR ports that are busy with a call 

real-time table

The status of the IVR ports in the 

selected IVR Port Groups 

historical table

Half-hour counts of ports in-service and 

ports idle, and the seconds that all ports 

were busy