Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Agent Reports

agent28: Agent Real Time All Fields Report

The type of outbound task on which the agent is currently working:

None (Not Applicable)

Derived from: Agent_Real_Time.Destination

agent28: Agent Real Time All Fields Report

Title

The name you give it when you save the report.

Subject

A table of all the selected agents listing all the available 

agent real-time report data. 
Note: This report is the same report as Agtskg28 report 

except that this report is first sorted by agent rather than by 

skill group.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent real-time data in the 

Agent_Real_Time database table so that you can select 

which data you want for a customized agent real-time 

report. 
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By agent last name, first name, media, date, time, and skill 

group 

Drilldowns available

No

Schema database 

table

Agent

Skill Group

Agent_Real_Time