Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templatesagtskg11: Outbound Option (Blended Agent) Preview Task Detail Performance Report
Reserve Tasks
The total number of completed agent reservation calls made by the agent in the skill
group during the half-hour interval. The value is updated in the database when the
after-call work time associated with the call (if any) has completed.
group during the half-hour interval. The value is updated in the database when the
after-call work time associated with the call (if any) has completed.
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsToHalf
Reserve Time
The total handle time in HH:MM:SS (hours, minutes, seconds) for completed agent
reservation calls handled by the agent in the skill group during the half-hour interval.
The ReserveCallsTime value includes the time spent from the call being initiated to the
time the agent completes after-call work time for the call. The value is updated in the
database when the after-call work time associated with the call (if any) has completed.
reservation calls handled by the agent in the skill group during the half-hour interval.
The ReserveCallsTime value includes the time spent from the call being initiated to the
time the agent completes after-call work time for the call. The value is updated in the
database when the after-call work time associated with the call (if any) has completed.
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsTimeToHalf
Avg Reserve Time
The average time the agent spent in handling reservation calls during the selected time
period.
period.
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsTimeToHalf /
Agent_Skill_Group_Half_Hour.ReserveCallsToHalf
agtskg11: Outbound Option (Blended Agent) Preview Task Detail
Performance Report
Overview:
Subject
A table of all agents in the selected skill groups showing each
agent's performance call data for preview calls, gathered in
half-hour increments.
agent's performance call data for preview calls, gathered in
half-hour increments.
Purpose
To show Outbound Option preview call performance for the
selected time period.
selected time period.
Applicable
environment
environment
Outbound Option (IPCC and/or standard ACD)
Template type
Historical table
Default sort order
By skill group, agent enterprise name, last name, first name
Drilldowns available
No
Schema database
table
table
Agent
Agent_Skill_Group_Half_Hour
Person
Skill_Group
Skill_Group_Member
Agent_Skill_Group_Half_Hour
Person
Skill_Group
Skill_Group_Member