Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Cisco  IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Call Type Report Templates

Summary List of IPCC Call Type Reports

IPCC and/or 
standard ACD

real-time 
graph

Service levels since the 
end of the last 5 minute 
interval, half-hour 
interval, and since 
midnight.

IPCC and/or 
standard ACD

historical table

Routing and queuing 
details for calls during 
the half-hour interval.

IPCC and/or 
standard ACD

real-time table

Current status of call 
types.

IPCC and/or 
standard ACD

historical table

Call type status, 
gathered in half-hour 
increments.

IPCC and/or 
standard ACD

historical table

Call type status, 
gathered in daily 
increments.

IPCC and/or 
standard ACD

historical table

All the available 
call-type historical 
report data in the 
Call_Type_Half_Hour 
database table

IPCC and/or 
standard ACD

real-time table

All the available 
call-type current report 
data in the 
Call_Type_Real_Time 
database table

IPCC only

historical table

The number of answered 
and abandoned calls 
across half-hour 
intervals for each call 
type. The intervals are 
measured in minutes 
and seconds. This report 
shows the numbers for 
each interval separately.

IPCC only

historical table

The number of answered 
and abandoned calls 
across daily intervals for 
each call type. The 
intervals are measured 
in minutes and seconds. 
This report shows the 
numbers for each 
interval separately.