Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Outbound Option (Blended Agent) reports

Outbound Option Real-Time Reports

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Outbound Option 
(IPCC and/or 
standard ACD)

historical 
table

Status of all campaign 
records.

Outbound Option 
(IPCC and/or 
standard ACD)

real-time 
table

Data for contacts, busy, 
voice, answering machine, 
and SITTone contacts 
detected by the dialer.

Outbound Option 
(IPCC and/or 
standard ACD)

historical 
table

Contacts, busy, voice, 
answering machine, and 
SITTone contacts detected 
by the dialer during the 
half-hour interval.

Outbound Option 
(IPCC and/or 
standard ACD)

real-time 
table

Dialer activity on a 
port-by-port basis.

Outbound Option 
(IPCC and/or 
standard ACD)

real-time 
table

All skill groups and their 
associated Blended Agent 
status.

Outbound Option 
(IPCC and/or 
standard ACD)

historical 
table

Percentage of time that 
Outbound Option agents 
spent in the signed on, 
handle, talk, and hold 
states.