Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide
IPCC Skill Group Report Templates
Summary List of IPCC Enterprise Skill Group Reports
5-
9
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC and/or
standard ACD
standard ACD
historical
table
table
A summary of the activ-
ity and the performance
of the selected enter-
prise skill groups for the
selected half-hour inter-
vals.
This report displays the
same data as the
perskg25 report, except
that this report is first
organized by enterprise
skill group.
ity and the performance
of the selected enter-
prise skill groups for the
selected half-hour inter-
vals.
This report displays the
same data as the
perskg25 report, except
that this report is first
organized by enterprise
skill group.
IPCC and/or
standard ACD
standard ACD
historical
table
table
A summary of the activ-
ity and the performance
of the selected enter-
prise skill groups for the
selected days
This report displays the
same data as the
perskg26 report, except
that this report is first
organized by enterprise
skill group.
ity and the performance
of the selected enter-
prise skill groups for the
selected days
This report displays the
same data as the
perskg26 report, except
that this report is first
organized by enterprise
skill group.
IPCC and/or
standard ACD
standard ACD
historical
table
table
All fields in the
Skill_Group_Half_Hour
table sorted by enter-
prise skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
This report displays the
same data as the
perskg27 report, except
that this report is first
organized by enterprise
skill group.
Skill_Group_Half_Hour
table sorted by enter-
prise skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
This report displays the
same data as the
perskg27 report, except
that this report is first
organized by enterprise
skill group.
Template Name
Applicable
Environment
Type
Description