Cisco Cisco IPCC Web Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agtper23: Agent Peripheral Performance Summary Half Hour Report

(IPCC only) The number of tasks intercepted by the supervisor. 

Derived from: Agent_Skill_Group_Half_Hour.InterceptCallsToHalf

The totals of agent data for all skill groups in a media in which the agent was logged 
during the given interval.

The totals of agent data for an agent during the specified interval.

The totals of agent data for all agents in all media on the peripheral during the specified 
interval.

The totals of agent data for all agents in the report.

agtper23: Agent Peripheral Performance Summary Half Hour Report

Subject

A table of all agents on the selected peripheral(s) showing each 
agent's performance summary data (logged on time, ASA, and 
time allocations across all agent states), gathered in half-hour 
increments.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show agent half-hour performance for all the agents connected 
to the selected peripherals during the selected time period.

Applicable 
environment

IPCC and/or standard ACD

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's last name, 
first name, and date and time

Drilldowns available

No

Schema database 
tables

Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group