Cisco Cisco IPCC Web Option User Guide
2-
92
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agtper24: Agent Peripheral Performance Summary Daily Report
Peripheral Summary
The total of agent data for all agents in all media on the peripheral during the specified
interval.
interval.
Report Summary
The total of summary lines for all agents in the report.
agtper24: Agent Peripheral Performance Summary Daily Report
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Overview:
Subject
A table of all agents on the selected peripheral(s)
showing each agent's performance summary data
(logged on time, ASA, and time allocations across all
agent states), gathered in day increments.
showing each agent's performance summary data
(logged on time, ASA, and time allocations across all
agent states), gathered in day increments.
Note: This report displays the same data as the
Agtper23 report, except the data here is broken down by
day instead of by half hour.
Agtper23 report, except the data here is broken down by
day instead of by half hour.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail
or collaboration media.
an asterisk (*). Such fields are not applicable for e-mail
or collaboration media.
Purpose
To show agent daily performance for all the agents
connected to the selected peripheral(s) during the
selected time period.
connected to the selected peripheral(s) during the
selected time period.
Applicable environment
IPCC and/or standard ACD
Template type
Historical table
Sort order
By peripheral, then by media routing domain, agent's
last name, first name, and date and time
last name, first name, and date and time
Drilldowns available
No
Schema database tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group