Cisco Cisco IPCC Web Option User Guide

IPCC Agent Report Templates

agtskg22: Agent Skill Group Task Summary Daily Report

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

agtskg22: Agent Skill Group Task Summary Daily Report

The last and first name of the agent.

Derived from: Person.LastName + "," + Person.FirstName 

The media routing domain into which the agent is logged during the report interval. 
This is the media routing domain with which the agent's Skill Group is associated.

Derived from: Media_Routing_Domain.EnterpriseName

The agent's skill group's enterprise name and skill target ID.

Derived from: Skill_Group.EnterpriseName and 

Agent_Skill_Group_Half_Hour.SkillTargetId

The date when the record was generated in MM/DD/YYYY (month, day, year) format.

Derived from: Agent_Skill_Group_Half_Hour.DateTime

Overview:

Subject

A table of all agents in the selected skill groups showing each 
agent's daily totals for incoming and outgoing task counts and 
task treatments, gathered in day increments.

Note: This report contains the same data as the Agtskg21 
report except that here the data is gathered by day rather than 
by half hour.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show daily skill group activity for the selected time period.

Applicable 
environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By last name, first name, media, skill group, and then by date 
and time

Drilldowns available

No

Schema database 
tables

Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group