Cisco Cisco IPCC Web Option User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
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About IP Contact Center Reports
Seven Categories of IPCC Report Templates
There are seven categories of ICM reports that can be used in an IP Contact Center
environment. See the following for all the ICM IPCC reports in these categories:
environment. See the following for all the ICM IPCC reports in these categories:
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The WebView Template Selection Window
In the WebView template selection window, you can select to have only the IPCC templates
displayed, only the standard ACD templates displayed, or to have all the ICM templates
displayed.
displayed, only the standard ACD templates displayed, or to have all the ICM templates
displayed.
Custom (InfoMaker generated) Reports
The template selection boxes can also be used for Custom (InfoMaker generated) reports. If
an InfoMaker generated report name is prefixed with:
an InfoMaker generated report name is prefixed with:
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“ipcc_", then that report will be listed with the IPCC templates.
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"both_", then the report will be listed under both IPCC templates and standard
(traditional ACD) templates.
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“olds_", or has none of the preceding prefixes, then it will be listed under
standard templates.