Cisco Cisco IPCC Web Option User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates
caltyp22: Call Type Daily Report
*Completed Tasks: Short Calls
The number of calls abandoned during the CallTypeAbandonCallWaitTime. Calls
abandoned after this time period are counted as Abandoned, not Short Calls.
abandoned after this time period are counted as Abandoned, not Short Calls.
Derived from: Call_Type_Half_Hour.ShortCallsHalf
Call Type Summary
Field totals, with the exception of the SL (service level) field, for each call type in the
report. The SL fields have percentage values.
report. The SL fields have percentage values.
Report Summary
Field totals, with the exception of the SL (service level) field, for all call types in the
report. The SL fields have percentage values.
report. The SL fields have percentage values.
caltyp22: Call Type Daily Report
Data:
Enterprise Name
The enterprise name for the call type and in parentheses the call type ID .
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID
Date
The date when the record was generated in MM/DD/YYYY (month, day, year) format.
Derived from: Call_Type_Half_Hour.DateTime
Overview:
Subject
A table of selected call types showing the status of their tasks,
gathered in day increments.
gathered in day increments.
Note: This report displays the same data as the Caltyp21 report,
except that the data here is broken down by day instead of by half
hour.
except that the data here is broken down by day instead of by half
hour.
Purpose
To show the daily status of the selected call type(s) for the selected
day(s).
day(s).
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Call_Type_Half_Hour