Cisco Cisco IPCC Web Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Skill Group Report Templates

IPCC Enterprise Skill Group Real-Time Reports

IPCC Enterprise Skill Group Real-Time Reports

IPCC and/or 
standard ACD

real-time 
table

All fields in the 
Skill_Group_Real_Time 
table sorted by enter-
prise skill group name. 
This report is for on-line 
viewing, or for export to 
Microsoft Excel.
This report displays the 
same data as the 
perskg28 report, except 
that this report is first 
organized by enterprise 
skill group.

IPCC and/or 
standard ACD

real-time 
table

A summary of all the 
agents that are config-
ured for the selected 
enterprise skill group(s), 
but currently not logged 
in. 
This report displays the 
same data as the 
perskg29 report, except 
that this report is first 
organized by enterprise 
skill group.
Note: If an agent is a 
member of an enter-
prise skill group, then 
the agent will be consid-
ered logged into each 
peripheral skill group. 
Therefore, one agent 
logged into one enter-
prise skill group com-
posed of five peripheral 
skill groups will show up 
as 5 agents.