Cisco Cisco IPCC Web Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Skill Group Report Templates

IPCC Enterprise Skill Group Historical Reports

(IPCC only) The number of calls intercepted by the supervisor.
Derived from: Skill_Group_Half_Hour.InterceptCallsToHalf

The total fields for each skill group.

The total fields for each enterprise skill group.

The total fields for all skill groups.

entskg24: Enterprise Skill Group Performance Summary Daily Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 
(Enterprise_Skill_Group.EnterpriseSkillGroupID)

Subject

A table of the selected enterprise skill group(s) showing 
skill group statistics gathered in day increments.

This report displays the same data as the Perskg24 
report, except that this report is first organized by 
enterprise skill group rather than by media. The report 
also contains the same data as the Entskg23 report 
except that here the data is gathered by day rather than 
by half hour.

Fields applicable to a voice domain only are prefixed with 
an asterisk (*). Such fields are not applicable for e-mail 
or collaboration media.

Purpose

To show the performance of the selected enterprise skill 
groups for the selected time period.

Applicable environment

IPCC and or standard ACD

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group 
name, and then by agent.

Drilldowns available

Yes

Schema database tables

Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour, Enterprise_Skill_Group_Member