Cisco Cisco IPCC Web Option User Guide

IPCC Agent Report Templates

agent22: Agent Task Summary Daily Report

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

agent22: Agent Task Summary Daily Report

The last and first name of the agent.

Derived from: Person.LastName + "," + Person.FirstName

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

The agent's skill group's enterprise name and skill target ID of the skill group 
associated with the task.

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The date when the record was generated in MM/DD/YYYY (month, day, year) format.

Derived from: Agent_Skill_Group_Half_Hour.DateTime

Subject

A table showing totals for incoming and outgoing call/task counts 
and call/task treatments, gathered in day increments.

Note: This report displays the same information as the 

Agent21 report except that the data here is by day.
Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail 

or collaboration media.

Purpose

To show agent daily activity for the selected time period.

Applicable 
environment

IPCC and or standard ACD

Template type

Historical table

Default sort order

By agent last name, first name, media routing domain, skill group, 
date

Drilldowns available

No

Schema database 
tables

Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group