Cisco Cisco IPCC Web Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Skill Group Report Templates

Peripheral Skill Group Historical Reports

perskg24: Peripheral Skill Group Performance Summary Daily Report

The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName

The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Date (no label)

The date of the selected row's data in MM/DD/YYYY (month, day, year) format.
Derived from: Skill_Group_Half_Hour.DateTime

The total duration in HH:MM:SS (hours, minutes, and seconds) during the period that 
agents were logged into this skill group. 
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf

Subject

A table of the selected Peripheral Skill Group(s) showing 
performance statistics, gathered in day increments. 

This report displays the same data as the Entskg23 report except 
that this report is organized by media rather then by skill group. 
The report also contains the same data as the Perskg23 report 
except that here the data is gathered by day rather than by half 
hour.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show the daily performance of the selected skill groups for the 
selected time period.

Applicable environment

IPCC and or standard ACD

Template type

Historical table

Default sort order

By media routing domain, skill group, and then by date and time

Drilldowns available

When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report), Yes. 
When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report), No.

Schema database 
tables

Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour