Cisco Cisco IPCC Web Option User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Trunk Group for IP-IVR Report Templates
trkgrp04: Trunks Real Time All Fields Report
trkgrp04: Trunks Real Time All Fields Report
Data:
Enterprise Name
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Trunk ID
The ID number of the Trunk group.
Derived from: Trunk_Group_Real_Time.TrunkGroupID
DateTime
The ICM Central Controller date and time that this data was last updated.
Derived from: Trunk_Group_Real_Time.DateTime
All Busy30
The time in HH:MM:SS (hours, minutes, seconds) during the current half-hour interval
that all trunks in the group were busy.
that all trunks in the group were busy.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
All Busy Today
Total number of seconds since midnight that all trunks in the group were busy.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyToday
Aban30
The number of tasks to the trunk group abandoned in queue during the current
half-hour interval
half-hour interval
Derived from: Trunk_Group_Real_Time.CallsAbandonedHalf
Overview:
Subject
A table of all the selected trunk groups listing all the available
trunk group real-time report data
trunk group real-time report data
Purpose
To show all the available trunk real-time report data in the
Trunk_Group_Real_Time database table so that you can select
which data you want for a customized trunk real-time report
Trunk_Group_Real_Time database table so that you can select
which data you want for a customized trunk real-time report
Applicable environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
Trunk group
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time
Trunk_Group_Real_Time