Cisco Cisco IPCC Web Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Trunk Group for IP-IVR Report Templates

nettrk13: Network Trunk Group Historical All Fields Report

The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use 
for outbound calls during the current half-hour interval.

Derived from: Network_Trunk_Group_Real_Time.InUseOutboundTimeHalf

The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use 
for outbound calls since midnight.

Derived from: Network_Trunk_Group_Real_Time.InUseOutboundTimeToday

The number of non-busy trunks in the group now.

Derived from: Network_Trunk_Group_Half_Hour.TrunksIdle

The number of trunks in the trunk group in service now.

Derived from: Network_Trunk_Group_Half_Hour.TrunksInService

nettrk13: Network Trunk Group Historical All Fields Report

The enterprise name of the network trunk group.

Derived from: Network_Trunk_Group.EnterpriseName

The ICM Central Controller date and time that this data was last updated.

Derived from: Network_Trunk_Group_Half_Hour.DateTime

Subject

A table of all the selected network trunk groups listing all the 
available trunk-group historical report data for the selected interval

Purpose

To show all the available network trunk-group historical report data 
in the Network_Trunk_Group_Half_Hour database table so that 
you can select which data you want for a customized network 
trunk-group historical report

Applicable 
environment

Standard ACD

Template type

Historical table

Default sort order

By network trunk group, and then by date and time

Drilldowns available

No

Schema database 
tables

Network_Trunk_Group
Network_Trunk_Group_Half_Hour