Cisco Cisco IPCC Web Option User Guide

Cisco

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Outbound Option (Blended Agent) reports

Outbound Option Real-Time Reports

Outbound Option Real-Time Reports

Table 8-1 Outbound Option Report Templates

Template Name

Applicable

Environment

Type

Description

agtskg06: Outbound
Option (Blended Agent)
Status Report, page
2-119

Outbound Option
(IPCC and/or
standard ACD)

real-time
table

Outbound Option task
status for the selected time
period.

agtskg10: Outbound
Option (Blended Agent)
Predictive and Progressive
Tasks Detail Performance
Report, page 2-138

Outbound Option
(IPCC and/or
standard ACD)

historical
table

Task detail performance of
predictive calls by skill
group.

agtskg11: Outbound
Option (Blended Agent)
Preview Task Detail
Performance Report, page
2-140

Outbound Option
(IPCC and/or
standard ACD)

historical
table

Task detail performance of
preview calls by skill group.

agtskg11: Outbound
Option (Blended Agent)
Preview Task Detail
Performance Report, page
2-140

Outbound Option
(IPCC and/or
standard ACD)

historical
table

Task detail performance of
reservation calls by skill
group.

imprul01: Import Status
Real Time Report, page
8-15

Outbound Option
(IPCC and/or
standard ACD)

real-time
table

The number of good, bad,
and total records imported,
or to be imported.

imprul10: Import Rule
Report, page 8-23

Outbound Option
(IPCC and/or
standard ACD)

historical
table

The number of good, bad,
and total records imported,
by time range.

camqry01: Call Counts of
Query Rule within
Campaign Real Time
Report, page 8-4

Outbound Option
(IPCC and/or
standard ACD)

real-time
table

Data for each query rule
within a campaign.

camqry02: Summary of
Call Counts Per Campaign
Real Time Report, page
8-7

Outbound Option
(IPCC and/or
standard ACD)

real-time
table

Current status of all
campaign records.

camqry03: Valid
Campaign Dialing Times
Real Time Report, page
8-9

Outbound Option
(IPCC and/or
standard ACD)

real-time
table

Currently configured
campaign dialing times

camqry04: Query Rule
Dialing Times Real Time
Report, page 8-10

Outbound Option
(IPCC and/or
standard ACD)

real-time
table

Currently configured
Campaign Query Rules
dialing times.

camqry10: Call Counts of
Query Rule within
Campaign Half Hour
Report, page 8-16

Outbound Option
(IPCC and/or
standard ACD)

historical
table

Data for each query rule
within a campaign.