Cisco Cisco IPCC Web Option User Guide

Cisco  IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Outbound Option (Blended Agent) reports

dialer01: Dialer Real Time Report

The total work time. Work Duration = End Work Time – Start Work Time.
Derived from: (((Campaign.WorkEndHours * 60) + 

(Campaign.WorkEndMinutes)) - ((Campaign.WorkStartHours * 60) + 

(Campaign.WorkStartMinutes)))

The total query rule time. Work Duration = End Query Rule Time – Start Query Rule 
Time.

Derived from: (((Campaign_Query_Rule.EndHours * 60) + 

(Campaign_Query_Rule.EndMinutes)) - ((Campaign_Query_Rule.StartHours * 

60) + (Campaign_Query_Rule.StartMinutes)))

Campaign Start Home time measured in HH:MM:SS format. Campaign Start Home 
time is the start time that a customer can be phoned at home.
Work time and home time can overlap.

Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes

The home time in HH:MM:SS format that the campaign ends. 

Derived from: Campaign.HomeEndHours ':' Campaign.HomeEndMinutes

The total home time. Home Duration = End Home Time –  Start Home Time
Derived from: (((Campaign.HomeEndHours * 60) + 

(Campaign.HomeEndMinutes)) - ((Campaign.HomeStartHours * 60) + 

(Campaign.HomeStartMinutes)))

dialer01: Dialer Real Time Report

Subject

Outbound Option Dialer:
Contacts, busy, voice, answering machine, SIT Tone detects, no 
answer, and abandoned calls for each dialer.

Purpose

To display the current status of each dialer

Applicable 
environment

Outbound Option (IPCC and/or standard ACD)

Template type

Real-time table

Default sort order

By dialer name

Drilldowns available

No

Schema database 
tables

Dialer
Dialer_Real_Time