Cisco Cisco IPCC Web Option User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agent24: Agent Performance Summary Daily Report
Report Summary
The field totals for all agents in the report.
agent24: Agent Performance Summary Daily Report
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
group in which agent resides.
Derived from:
Person.LastName "," Person.FirstName
Agent_Skill_Group_Half_Hour.SkillTargetID
Media
The media routing domain into which the agent is logged for doing this type of task.
This is the media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
This is the media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Subject
A table of selected agents showing logged on time, ASA,
and time allocations across all agent states, gathered in
day increments.
Note: This report contains the same data as the Agent23
report except that the data is ordered by day rather than
by half hour.
Purpose
To show agent daily performance for the selected time period.
Applicable environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent last name, first name, media routing domain, skill group,
and date
and date
Drilldowns available
No
Schema database
tables
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour