Cisco Cisco IPCC Web Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agtper20: Agent Peripheral Real Time Report

agtper20: Agent Peripheral Real Time Report

The enterprise name and ID number of the peripheral on which the agent is working.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The last and first name of the agent

Derived from: Person.LastName + "," + Person.FirstName 

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent is 
currently working. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

The current phone extension number on which the agent is working.

Derived from: Agent_Real_Time.Extension

Subject

A table of all agents on the selected peripheral(s) showing each 
agent's current skill group, state, and call direction.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show the current agent status for all the agents connected to 
the selected peripheral(s).

Applicable 
environment

IPCC and/or standard ACD

Template type

Real-time table

Sort order

By peripheral, agent's last name, first name, media routing 
domain, and log on date and time.

Drilldowns available

No

Schema database 
tables

Agent
Agent_Real_Time
Media_Routing_Domain
Peripheral
Person
Skill_Group