Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

Agent By Skill Group Reports

Example Agent by Skill Group Report

IPCC and/or 
standard ACD

historical 
table

All the report data available 
from the 
Agent_Skill_Group_Half_Ho
ur table, organized by skill 
groups and then by agents 
within the skill group. 

This report is for online 
viewing or for exporting to 
Excel. It is not formatted for 
printing.

IPCC and/or 
standard ACD

real-time 
table

All the report data available 
from the Agent_Real_Time 
table, organized by skill 
groups and then by agents 
within the skill group. 

This report is for online 
viewing or for exporting to 
Excel. It is not formatted for 
printing.