Cisco Cisco IP Contact Center Release 4.6.2 User Guide

The Cisco Technical Support Website provides online documents and 
tools for troubleshooting and resolving technical issues with Cisco 
products and technologies. The website is available 24 hours a day, 365 
days a year at this URL:

Access to all tools on the Cisco Technical Support Website requires a 
Cisco.com user ID and password. If you have a valid service contract but 
do not have a user ID or password, you can register at this URL:

Using the online TAC Service Request Tool is the fastest way to open S3 
and S4 service requests. (S3 and S4 service requests are those in which 
your network is minimally impaired or for which you require product 
information.) After you describe your situation, the TAC Service Request 
Tool automatically provides recommended solutions. If your issue is not 
resolved using the recommended resources, your service request will be 
assigned to a Cisco TAC engineer. The TAC Service Request Tool is located 
at this URL:

For S1 or S2 service requests or if you do not have Internet 

access, contact the Cisco TAC by telephone. (S1 or S2 service 

requests are those in which your production network is down or 

severely degraded.) Cisco TAC engineers are assigned 

immediately to S1 and S2 service requests to help keep your 

business operations running smoothly.

To open a service request by telephone, use one of the following 
numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL: