Cisco Cisco IP Contact Center Release 4.6.2 User Guide
IPCC Call Type Report Templates
caltyp36: VRU Calls Analysis Daily Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Tasks Routed
The number of calls of this type that have been routed during the half-hour interval.
Derived from: Call_Type_Half_Hour.CallsRoutedToHalf
Tasks Queued
The number of calls removed from queue to be routed during the half- hour interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf
Tasks Aband
The number of calls that were abandoned while in queue during the half- hour interval.
Note Applies to IPCC, only.
Note Applies to IPCC, only.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf
Call Type Summary
A summary of each field for each call type.
Report Summary
A summary of each field for all call types.
caltyp36: VRU Calls Analysis Daily Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
Overview:
Subject
A table that shows the total behavior of calls to VRU applications in
dailyintervals for the selected time period.
dailyintervals for the selected time period.
This is the same report as the caltyp35 report except that this
report is by daily intervals while the captyp35 report is by half-hour
intervals.
report is by daily intervals while the captyp35 report is by half-hour
intervals.
Purpose
To show how VRU applications handle selected call types during the
selected time period in daily increments.
selected time period in daily increments.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By enterprise call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Call_Type_Half_Hour