Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates
persvc20: Peripheral Service for IVR Queue Half Hour Report
persvc20: Peripheral Service for IVR Queue Half Hour Report
Data:
Enterprise Name
The enterprise name of the peripheral service and its ID.
Derived from: Service.EnterpriseName + Service_Half_Hour.SkillTargetID
Date Time (no label)
The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS (month,
day, year, hour, minute, second) format.
day, year, hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Tasks Offered
The number tasks that are sent to this service.
Derived from: Service_Half_Hour.CallsOfferedtoHalf
*Aban Short Tasks
Tasks to the service that disconnected within the abandon wait time threshold.
Derived from: Service_Half_Hour.ShortCallsToHalf
Overview:
Subject
A table summary of the activity in the IVR queue, gathered in
half-hour increments.
half-hour increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show IVR half-hour activity for the selected time period.
This report is for IVR services that reside on IVR PGs that have
Service Control reporting enabled and queue reporting enabled.
Service Control reporting enabled and queue reporting enabled.
Note: Once an IVR service is established for a task, it cannot be
changed. If there is a need to distinguish between an information
gathering service rather than a queuing service, then the task type
report should be used because the Call Type can be changed
through the Requalify or Call Type node.
changed. If there is a need to distinguish between an information
gathering service rather than a queuing service, then the task type
report should be used because the Call Type can be changed
through the Requalify or Call Type node.
Applicable
environment
environment
IPCC and/or standard ACD (for IVR services)
Template type
Historical table
Default sort order
By Service.EnterpriseName, and Service_Half_Hour.SkillTargetID
and then by Service_Half_Hour.DateTime
and then by Service_Half_Hour.DateTime
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Half_Hour
Service_Half_Hour