Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Peripheral Service Report Templates

persvc26: Peripheral Service Historical All Fields Report

persvc26: Peripheral Service Historical All Fields Report

The enterprise name of the peripheral service

Derived from: Service.EnterpriseName 

The service ID number. This is an identifier that is unique among all skill targets in the 
enterprise.

Derived from: Service_Half_Hour.SkillTargetID 

Subject

A table of all the selected peripheral services listing all the 
available peripheral-service half-hour report data for the selected 
interval.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Note: In the following descriptions, agent-dialed outbound calls or 
tasks are different from Outbound Option calls that are 
program-dialed outbound calls. Only fields specified as Outbound 
Option contain automated call data. In all other cases, outbound 
calls are agent-dialed ones.

Purpose

To show all the available peripheral service historical report data in 
the Service_Half_Hour database table so that you can select which 
data you want for a customized peripheral-service historical report

Note: This report is designed to be saved and exported or copied 
to another format. For example, you can export the report to an 
Excel spreadsheet and modify the report to suit your needs. If that 
is not acceptable, you can also use a third-party tool to customize 
your report. 

Applicable 
environment

IPCC and/or standard ACD

Template type

Historical Free-form

Sport order

By Service.EnterpriseName, then by 
Service_Half_Hour.SkillTargetID, and then by 
Service_Half_Hour.DateTime

Drilldowns available

Yes

Schema database 
tables

Service
Service_Half_Hour