Cisco Cisco IP Contact Center Release 4.6.2 User Guide
IPCC Skill Group Report Templates
Peripheral Skill Group Historical Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
perskg22: Peripheral Skill Group Task Summary Daily Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Date (no label)
The date of the selected row's data in MM/DD/YYYY (month, day, year) format.
Derived from: Skill_Group_Half_Hour.DateTime
Derived from: Skill_Group_Half_Hour.DateTime
Overview:
Subject
A table of the selected Peripheral Skill Group(s) showing daily totals
for incoming and outgoing call counts and call treatments.
for incoming and outgoing call counts and call treatments.
Note: Completed task data is for all tasks that completed during
the time shown (that is, on the row in the report). This includes any
tasks which began before the time frame shown. However, this does
not include tasks where the caller abandoned in the local ACD
queue.
the time shown (that is, on the row in the report). This includes any
tasks which began before the time frame shown. However, this does
not include tasks where the caller abandoned in the local ACD
queue.
This report displays the same data as the Entskg08 report except
that this report is organized by media rather then by skill group.
The report also contains the same data as the Perskg21 report
except that here the data is gathered by day rather than by half
hour.
that this report is organized by media rather then by skill group.
The report also contains the same data as the Perskg21 report
except that here the data is gathered by day rather than by half
hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
Shows the call activity for the selected skill groups for the selected
time period.
time period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By media routing domain, skill group, and then by date and time
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour
Skill_Group
Skill_Group_Half_Hour