Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Outbound Option (Blended Agent) reports camqry01: Call Counts of Query Rule within Campaign Real Time Report

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Data:

Campaign Name

The name of the campaign.
Derived from: Campaign.CampaignName

Query Rule Name

The name of the query rule.
Derived from: Query_Rule.QueryRuleName

Total Records

The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount

Available

The number of available records.
Derived from: (Campaign_Query_Rule_Real_Time.TotalCount -
Campaign_Query_Rule_Real_Time.VoiceCount -
Campaign_Query_Rule_Real_Time.ClosedCount)

Closed

The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount

Requested Callback

The number of call-back contacts.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount

Voice

The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount

Busy

The number of calls that detected a busy signal.
Derived from: Campaign_Query_Rule_Real_Time.BusyCount

No Answer

The number of calls that were not answered.
Derived from: Campaign_Query_Rule_Real_Time.NoAnswerDetectCount

No Ringback

The number of calls that did not detect a ring back.
Derived from: Campaign_Query_Rule_Real_Time.NoRingBackDetectCount

No Dialtone

The number of calls that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Real_Time.NoDialToneDetectCount