Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Cisco  IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Outbound Option (Blended Agent) reports

camqry04: Query Rule Dialing Times Real Time Report

The name of the campaign.

Derived from: Campaign.CampaignName

Campaign Start Work time measured in HH:MM:SS format. Campaign Start Work time 
is the start time that a customer can be phoned at work.
Campaign time is normalized to the customer’s time zone. For example, if the 
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East 
coast, you can still dial someone in Chicago since it is not yet 6 PM there.

Derived from: Campaign.WorkStartHours ':' Campaign.WorkStartMinutes

Campaign End Work time imeasured n HH:MM:SS format. Campaign End Work time is 
the time beyond which a customer can no longer be phoned at work.

Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes

The total work time. Work Duration = End Work Time – Start Work Time
Derived from: Campaign.WorkDuration

Campaign Start Home time measured in HH:MM:SS format. Campaign Start Home 
time is the start time that a customer can be phoned at home.
Work time and home time can overlap.

Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes 

Campaign End Home time measured in HH:MM:SS format. Campaign End Home time is 
the time beyond which a customer can no longer be phoned at home.

Derived from: Campaign.HomeEndHours ':' Campaign.HomeEndMinutes

The total home time. Home Duration = End Home Time –  Start Home Time
Derived from: Campaign.HomeDuration

camqry04: Query Rule Dialing Times Real Time Report

Subject

The currently configured Campaign Query Rules dialing times.

Purpose

To display the currently valid query rule dialing times