Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agent25: Agent Consolidated Half Hour Report

agent25: Agent Consolidated Half Hour Report

The last and first name of the agent and the agent's ID (in parentheses) in the skill 
group in which agent resides.

Derived from: 

Person.LastName ", " Person.FirstName and

Agent_Skill_Group_Half_Hour.SkillTargetID

Subject

A table of selected agents showing agent call statistics and agent 
time allocations, gathered in half-hour increments.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show agent half-hour activity and performance for the selected 
time period.

Note: Completed tasks are all the tasks which completed during 
the time shown (that is, on the row in the report) and includes any 
tasks or calls that began in a prior time frame but completed in the 
selected time. 

This template includes columns from both the Agent21 and the 
Agent23 reports for those supervisors that would prefer all the 
information on one report and do not need the details provided by 
the separate Call Summary and Performance Summary reports.

Applicable 
environment

IPCC

Template type

Historical table

Default sort order

By agent last name, first name, media routing domain, skill group, 
date, and time

Drilldowns available

No

Schema database 
tables

Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour