Cisco Cisco IP Contact Center Release 4.6.1 User Guide

IPCC Agent Report Templates

agtper22: Agent Peripheral Task Summary Daily Report

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

agtper22: Agent Peripheral Task Summary Daily Report

The enterprise name and ID number of the peripheral on which the agent is working.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The last and first name of the agent and the agent's ID (in parentheses) in the skill 
group in which agent resides.

Derived from: Person.LastName + "," + Person.FirstName + Agent.SkillTargetID

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

Subject

A table of all agents on the selected peripheral(s) showing each 
agent's task activity, gathered in day increments.

Note: This report displays the same data as the Agtper21 report, 
except the data here is broken down by day instead of by half 
hour.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show the daily activity of all the agents connected to the 
selected peripheral(s) for the selected time period.

Applicable 
environment

IPCC and or standard ACD

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's last name, 
first name, and date and time

Drilldowns available

No

Schema database 
tables

Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group