Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Agent Report Templates
agtskg22: Agent Skill Group Task Summary Daily Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
agtskg22: Agent Skill Group Task Summary Daily Report
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Media
The media routing domain into which the agent is logged during the report interval.
This is the media routing domain with which the agent's Skill Group is associated.
This is the media routing domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The agent's skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_Group_Half_Hour.SkillTargetId
Date
The date when the record was generated in MM/DD/YYYY (month, day, year) format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime
Overview:
Subject
A table of all agents in the selected skill groups showing each
agent's daily totals for incoming and outgoing task counts and
task treatments, gathered in day increments.
agent's daily totals for incoming and outgoing task counts and
task treatments, gathered in day increments.
Note: This report contains the same data as the Agtskg21
report except that here the data is gathered by day rather than
by half hour.
report except that here the data is gathered by day rather than
by half hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show daily skill group activity for the selected time period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By last name, first name, media, skill group, and then by date
and time
and time
Drilldowns available
No
Schema database
tables
tables
Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group