Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agteam02: Agent Skill Group Status Report
agteam02: Agent Skill Group Status Report
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent team's primary supervisor. If a primary supervisor is not configured, then
the Supervisor field can contain any of the configured secondary supervisors.
the Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName
Skill Group
The skill group into which the agent is logged.
Derived from: Skill_Group.EnterpriseName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ' ' + Person.FirstName
Overview:
Subject
A table of selected agent teams showing each agent's current logon
date and time, state, and last state change
date and time, state, and last state change
Purpose
To show current agent team status and agent availability according
to the skill groups in the teams
to the skill groups in the teams
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By agent team, skill group, agent name, and media routing domain
Drilldowns available
No
Data derived from ICM
Schema database
tables
Schema database
tables
Agent
Agent_Skill_Group_Real_Time
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Controller_Time
Agent_Skill_Group_Real_Time
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Controller_Time