Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agteam27: Agent Team Historical All Fields Report
Media Summary
The totals of agent data for a media routing domain, in which the agent was logged
during the given interval
during the given interval
Agent Team Summary
The total agent data in the agent team.
Report Summary
The total agent data for all agent teams in the report.
agteam27: Agent Team Historical All Fields Report
Overview:
Subject
A table of all the agents in the selected teams listing all the
available agent historical report data for the selected interval.
available agent historical report data for the selected interval.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
Purpose
To show all the available agent-team historical report data in the
Agent_Skill_Group_Half_Hour database table so that you can
select which data you want for a customized agent-team historical
report.
Agent_Skill_Group_Half_Hour database table so that you can
select which data you want for a customized agent-team historical
report.
Lists all the available report team data from the
Agent_Skill_Group_Half_Hour database table for each selected
team during the time period selected when the report is
generated.
Agent_Skill_Group_Half_Hour database table for each selected
team during the time period selected when the report is
generated.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
agent team, agent skill ID, agent last name, agent first name, and
date and time
date and time