Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Call Type Report Templates
caltyp24: Call Type Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Calls Other
The number of tasks of this type that ICM software routed to the Return nodes and
tasks that RONAd (were Redirected On No Answer) and tasks that were routed to
non-agent targets such as a label during the half-hour interval.
tasks that RONAd (were Redirected On No Answer) and tasks that were routed to
non-agent targets such as a label during the half-hour interval.
Derived from: (Call_Type_Real_Time.ReturnBusytoHalf +
Call_Type_Real_Time.ReturnRingtoHalf +
Call_Type_Real_Time.ReturnReleaseHalf +
Call_Type_Real_Time.CallsRONAHalf +
Call_Type_Real_Time.CallsRoutedNonAgentHalf)
Avg Aband Delay
The average delay time of abandoned calls for this call type during the current
half-hour interval.
half-hour interval.
Derived from: (Call_Type_Real_Time.DelayQAbandTimeHalf /
Call_Type_Real_Time.RouterCallsAbandQHalf)
Report Summary
The total for each field for all call types.
caltyp24: Call Type Real Time All Fields Report
Data:
Enterprise Name
The enterprise name for the call type and its ID number.
Derived from: Call_Type.EnterpriseName + Call_Type.CallTypeID
Overview:
Subject
A table of all the selected call types listing all the available call type
real-time report data.
real-time report data.
Purpose
To show all the available call-type real-time data in the
Call_Type_Real_Time database table so that you can select which
data you want for a customized call-type real-time report.
Call_Type_Real_Time database table so that you can select which
data you want for a customized call-type real-time report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Real-time table
Drilldowns available
No
Schema database
table
table
Call_Type
Call_Type_Real_Time
Call_Type_Real_Time