Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates
IPCC Call Type Historical Reports
Tasks No Ans 5
The number of calls which were redirected because the agent did not answer the call
during the current 5 minutes.
during the current 5 minutes.
Derived from: Call_Type_Real_Time.CallsRONATo5
Tasks No Ans 30
The number of calls which were redirected because the agent did not answer the call in
the current half-hour interval.
the current half-hour interval.
Derived from: Call_Type_Real_Time.CallsRONAHalf
Tasks No Ans Today
The number of calls which were redirected because the agent did not answer the call
since midnight.
since midnight.
Derived from: Call_Type_Real_Time.CallsRONAToday
Tasks Release 30
The count of calls that executed a Release node in their routing script in the current
half-hour interval.
half-hour interval.
Derived from: Call_Type_Real_Time.ReturnReleaseHalf
Tasks Release Today
The count of calls that executed a Release node in their routing script since midnight.
Derived from: Call_Type_Real_Time.ReturnReleaseToday
Report Summary
The totals for each field in the report.
IPCC Call Type Historical Reports
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