Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates
persvc22: Peripheral Service IVR Self-Service Half Hour Report
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.
persvc22: Peripheral Service IVR Self-Service Half Hour Report
Data:
Enterprise Name
The enterprise name of the peripheral service
Derived from: Service.EnterpriseName
Date Time (no label)
The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS (month,
day, year, hour, minute, second) format.
day, year, hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Tasks
Offered
Offered
The number of tasks sent to this service.
Derived from: Service_Half_Hour.CallsOfferedtoHalf
Overview:
Subject
A table summary of the activity of the selected IVR self-service(s),
gathered in half-hour increments
gathered in half-hour increments
Purpose
Shows the activity for the selected IVR service(s) for the selected
time period.
time period.
Note: This report is for IVR services that reside on IVR PGs that
have Service Control reporting enabled and Queue reporting
disabled.
have Service Control reporting enabled and Queue reporting
disabled.
Applicable
environment
environment
IPCC and/or standard ACD (for IVR services)
Template type
Historical table
Default sort order
By Service.EnterpriseName and then by the date and time.
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Half_Hour
Service_Half_Hour