Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Peripheral Service Report Templates
persvc25: Peripheral Service Agent Daily Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Total Aban Wait Time
The time in HH:MM:SS (hours, minutes, seconds) for tasks to the service that were
abandoned in queue waited during the interval. These are tasks that existed in the
queue but were abandoned before being handled by an agent or trunk device.
abandoned in queue waited during the interval. These are tasks that existed in the
queue but were abandoned before being handled by an agent or trunk device.
Derived from: Service_Half_Hour.DelayQAbandTimeToHalf
*Avg Aban Wait
The average delay time of tasks to the service abandoned in queue during the
half-hour interval.
half-hour interval.
Derived from: Service_Half_Hour.DelayQAbandTimeToHalf /
Service_Half_Hour.CallsAbandQToHalf
Service Summary
A summary of service activity for each service for the interval.
Report Summary
A summary of service activity for all services for the interval.
persvc25: Peripheral Service Agent Daily Report
Overview:
Subject
A daily table summary of agent call activity in the selected
peripheral service(s)
peripheral service(s)
Note: This report displays the same data as the Persvc24 report,
except the data here is broken down by day instead of by half hour.
except the data here is broken down by day instead of by half hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
Shows agent call activity in the selected services for the selected
time period.
time period.
Note: This report and the persvc24 report are applicable to agent
services only and are for IVRs that support Service Control and
that have queue reporting enabled. Calls that do not terminate on
an IVR port due to all port busy condition receive a busy tone and
are not counted within this report.
services only and are for IVRs that support Service Control and
that have queue reporting enabled. Calls that do not terminate on
an IVR port due to all port busy condition receive a busy tone and
are not counted within this report.
Applicable
environment
environment
IPCC and/or standard ACD
(This report and the persvc25 report are applicable to agent
services only, not IVR services)
(This report and the persvc25 report are applicable to agent
services only, not IVR services)
Template type
Historical table
Default sort order
By Service.EnterpriseName and then by the date and time.
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Half_Hour
Service_Half_Hour