Cisco Cisco IP Contact Center Release 4.6.1 User Guide

IPCC Skill Group Report Templates

IPCC Enterprise Skill Group Historical Reports

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

entskg23: Enterprise Skill Group Performance Summary Half Hour Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 
(Enterprise_Skill_Group.EnterpriseSkillGroupID)

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and 
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime

The total duration in HH:MM:SS (hours, minutes, and seconds) during the period that 
agents were logged into this skill group. 
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf

Subject

A table of the selected enterprise skill group(s) showing skill group 
statistics, gathered in half-hour increments.

Note: This report displays the same data as the Perskg23 report, 
except that this report is first organized by enterprise skill group 
rather than by media.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show the performance of the selected enterprise skill groups for 
the selected time period.

Applicable 
environment

IPCC and or standard ACD

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group name, and then 
by date and time.

Drilldowns available

Yes

Schema database 
tables

Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour
Enterprise_Skill_Group_Member