Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Skill Group Report Templates

IPCC Peripheral Skill Group Real-Time Reports

perskg20: Peripheral Skill Group Status Real Time Report

The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName

The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The number of calls currently queued to the skill group at the CallRouter and at the 
local ACD queue. 
Derived from: Skill_Group_Real_Time.RouterCallsQNow + 
Skill_Group_Real_Time.CallsQueuedNow

The longest queued task on the routing media, measured in HH:MM:SS (hours, 
minutes, seconds) format. 
Derived from:
(In an IPCC routing media domain) Skill_Group_Real_Time.RouterLongestCallInQ
(In a standard ACD media domain) Skill_Group_Real_Time.LongestCallQ

Subject

A table of the selected peripheral skill group(s) showing the 
current statistics for each skill group

Note: If there are primary or secondary skill groups defined for 
the base skill group, then the base skill group is not shown.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

Shows the current status of the selected skill groups.

Applicable 
environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By media routing domain and then by skill group

Drilldowns available

When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report), Yes. 
When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report), No.

Schema database 
tables

Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time