Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Skill Group Report Templates
Peripheral Skill Group Historical Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
perskg08: FTE for Peripheral Skill Groups Half Hour Report
Data:
Media
The media routing domain into which the agent is logged for doing this type of task.
This is the media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
This is the media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Overview:
Subject
A table of the selected Peripheral Skill Group(s) showing half-hour
FTE (Full Time Equivalent) counts for agents signed on and in the
Not Ready, Not Active, Active, Wrap Up, Hold, Reserved, and
BusyOther states.
FTE (Full Time Equivalent) counts for agents signed on and in the
Not Ready, Not Active, Active, Wrap Up, Hold, Reserved, and
BusyOther states.
Note: This report displays the same data as the Entskg08 report
except that this report is organized by media rather then by skill
group.
except that this report is organized by media rather then by skill
group.
Purpose
To show how many agents would be needed to handle tasks in the
selected peripheral skill group(s) for the selected time period.
selected peripheral skill group(s) for the selected time period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By the skill group, media routing domain, and then by date and
time
time
Note: The perskg08 report is sorted by default only in ascending
order. You cannot sort this report other then by its default sort.
You cannot use the column headers, unlike in other reports, to
sort the data.
order. You cannot sort this report other then by its default sort.
You cannot use the column headers, unlike in other reports, to
sort the data.
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
table.
table.
Skill_Group_Half_Hour
Skill_Group
Media_Routing_Domain
Skill_Group
Media_Routing_Domain