Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Skill Group Report Templates
Peripheral Skill Group Historical Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Media Summary
The total fields for each media routing domain.
Report Summary
The total fields for all skill groups.
perskg25: Peripheral Skill Group Consolidated Half Hour Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
Overview:
Subject
A table of the selected Peripheral Skill Group(s) showing
consolidated call and skill group statistics, gathered in half-hour
increments.
consolidated call and skill group statistics, gathered in half-hour
increments.
Note: Completed tasks are all the tasks that completed during the
time shown (that is, on the row in the report). This includes any
tasks which began before the time frame shown. However, this
does not include tasks where the caller abandoned in the local
ACD queue.
time shown (that is, on the row in the report). This includes any
tasks which began before the time frame shown. However, this
does not include tasks where the caller abandoned in the local
ACD queue.
This report displays the same data as the Entskg25 report except
that this report is organized by media rather then by skill group.
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the activity and the performance of the selected skill
groups for the selected time period.
groups for the selected time period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By media routing domain, skill group, and then by date and time
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour
Skill_Group
Skill_Group_Half_Hour