Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Outbound Option (Blended Agent) reports

camqry03: Valid Campaign Dialing Times Real Time Report

  Cisco  IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

The number of calls where the dialer canceled a ringing customer call
Derived from: Campaign_Query_Rule_Real_Time.CanceledDetectCount 

The number of calls abandoned by the dialer.
Derived from: Campaign_Query_Rule_Real_Time.AbandonDetectCount

The number of calls that were abandoned by the dialer. However, instead of hanging-up 
on the customer the customer was transferred to an IVR which plays a message.
Derived from: Campaign_Query_Rule_Real_Time.AbandonToIVRCount 

The number of calls where the customer hung-up immediately after picking up the 
phone.
Derived from: Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount 

The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the 
telephone today.
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount 

The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount 

A summary of each field in the report.

camqry03: Valid Campaign Dialing Times Real Time Report

Subject

Currently configured campaign dialing times

Purpose

To display the currently valid campaign dialing times

Applicable environment

Outbound Option (IPCC and/or standard ACD)

Template type

Real-time table

Default sort order

By campaign name

Drilldowns available

No

Schema database 
tables

Campaign