Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Outbound Option (Blended Agent) reports
Outbound Option Historical Reports
Total Records
The total number of records imported or to be imported.
Derived from: Import_Rule_Real_Time.TotalRecords
Derived from: Import_Rule_Real_Time.TotalRecords
Outbound Option Historical Reports
camqry10: Call Counts of Query Rule within Campaign Half Hour Report
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Derived from: Query_Rule.QueryRuleName
Date Time (no label)
The central controller date and time at the start of the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Attempted
The number of calls attempted in the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Derived from: Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Overview:
Subject
Outbound Option Campaign Query Rule:
Data for each query rule within a campaign, gathered in half-hour
increments.
Data for each query rule within a campaign, gathered in half-hour
increments.
Purpose
To show the status for each Query rule within a campaign for the
selected time interval.
selected time interval.
Applicable
environment
environment
Outbound Option (IPCC and/or standard ACD)
Template type
Historical table
Default sort order
By campaign name, then by query rule name, and then by date
and time
and time
Drilldowns available
No
Schema database
table
table
Campaign
Campaign_Query_Rule_Half_Hour
Query_Rule
Campaign_Query_Rule_Half_Hour
Query_Rule