Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agent27: Agent Historical All Fields Report
agent27: Agent Historical All Fields Report
Data:
Agent
The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName and
Agent_Skill_Group_Half_Hour.SkillTargetID
Skill Group
The agent's skill group's enterprise name and skill target ID associated with the task.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_Group_Half_Hour.SkillGroupSkillTargetID
Overview:
Subject
A table of all the selected agents listing all the available agent
historical report data for the selected interval.
historical report data for the selected interval.
Note: This report is the same report as the Agtskg27 report except
that this report is first sorted by agent rather than by skill group.
that this report is first sorted by agent rather than by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
Purpose
To show all the available agent historical report data in the
Agent_Skill_Group_Half_Hour database table so that you can select
which data you want for a customized agent historical report.
Agent_Skill_Group_Half_Hour database table so that you can select
which data you want for a customized agent historical report.
Note: This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an Excel
spreadsheet and modify the report to suit your needs. If that is not
acceptable, you can also use a third-party tool to customize your
report.
another format. For example, you can export the report to an Excel
spreadsheet and modify the report to suit your needs. If that is not
acceptable, you can also use a third-party tool to customize your
report.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent team, agent skill ID, agent last name, agent first name,
and date and time
and date and time
Drilldowns available
No
Schema database
table
table
Agent
Person
Agent_Skill_Group_Half_Hour
Skill_Group
Person
Agent_Skill_Group_Half_Hour
Skill_Group