Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agtper05: Agent Peripheral Task Detail Performance Report

The totals of agent data for all skill groups in a media in which the agent was logged 
during the given interval.

The totals of agent data for an agent during the specified interval.

The totals of agent data for all agents in all media on the peripheral during the specified 
interval.

The totals of agent data for all agents in the report.

agtper05: Agent Peripheral Task Detail Performance Report

The enterprise name and ID number of the peripheral on which the agent is working.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

Subject

A table of all agents on the selected peripheral(s) showing the 
number of tasks done by each agent during the given interval, the 
average length of a task, and the percent of logged on time spent 
on a particular type of task, gathered in half-hour increments.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show agent half-hour performance for all the agents connected 
to the selected peripheral(s) during the selected time period.

Applicable 
environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By media routing domain, peripheral, agent enterprise name, last 
name, first name

Drilldowns available

No

Schema database 
tables

Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group